Audience Profile
People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.
Course outline
- Describe the foundations of Dynamics 365 customer engagement apps
- Describe shared activities and integration options in Dynamics 365 customer engagement apps
- Explore Dynamics 365 Customer Insights – Journeys
- Describe Dynamics 365 Customer Insights – Data and Dynamics 365 Customer Voice
- Explore Dynamics 365 Sales
- Describe Dynamics 365 Sales capabilities and related apps
- Explore Dynamics 365 Customer Service
- Describe Dynamics 365 Customer Service capabilities and related apps
- Explore Dynamics 365 Field Service
- Describe Dynamics 365 Field Service scheduling capabilities and related apps
